Netriam

Help & FAQ

Common questions about how Netriam works. Can't find what you need? Email support@netriam.com.

Getting started

What is Netriam?+

Netriam turns your construction documentation — hazard reports, RAMS, permits, inspections and more — into structured, reviewable, audit-ready records. It extracts the information from each document, lets your team confirm it, checks the writing quality, and audits it against your own procedures and rules.

What file types can I upload?+

PDF, Word (DOCX) and Excel (XLSX). Scanned and photo-based PDFs are supported — Netriam reads the page images, not just the text layer.

How do I get started?+

Start a free 14-day trial, upload a document, and confirm the extracted information. Add your procedures and rules to the Knowledge Base to unlock auditing.

How it works

Does the AI make decisions for me?+

No. Netriam is an assistant, not a decision-maker. Every extracted field is presented for a competent person to confirm, edit or reject before it's treated as final. Nothing is auto-approved.

How accurate is the extraction?+

Accuracy is high on clear documents and lower on messy or handwritten ones — which is exactly why every field shows a confidence level and a status. Anything blank, low-confidence or needing a human is flagged for review rather than quietly accepted.

What is the Knowledge Base?+

It's where you add your own procedures and rules. The Audit step checks each document against them and reports where it passes or needs attention. Uploading to the Knowledge Base is always included and never counts towards your document allowance.

Can I export the results?+

Yes — to PDF, Word, Excel or JSON, including confirmed fields, quality findings, audit results and the photos captured from the source document.

Pricing & billing

What counts towards my monthly allowance?+

Only the project documents you process (the ones you upload for extraction and review). Procedures and rules you add to the Knowledge Base do not count.

What happens at the end of my trial?+

You'll be prompted to choose a plan. Until you do, uploading new documents is paused — your existing data stays exactly where it is.

What if I reach my monthly limit?+

Uploads pause until your next billing cycle or an upgrade. You'll see a clear prompt in the app before and when you reach the limit.

Data & security

Is my data used to train AI models?+

No. We do not use your content to train any model, and we instruct our AI provider not to train on data submitted through their API.

Who can see my organisation's documents?+

Only members of your organisation. Data is isolated per organisation at the database level.

Can I export or delete my data?+

Yes. You can export all of your organisation's data as a JSON file at any time, and an owner can permanently delete all documents and derived data from Settings.

Does Netriam store the text of ISO or other standards?+

No. Netriam never stores or reproduces the wording of third-party standards it doesn't own. It references them by citation and your own descriptions only.